Make a formal request in writing.
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The Better Business Bureau ('BBB') is a non-profit consumer protection agency that operates in the United States and Canada. The BBB gathers and compiles information about businesses of all sizes, which it then uses to prepare reports on each business. The Better Business Bureau or BBB “helps people find and recommend businesses, brands and charities they can trust.” They are one of the oldest and most respected resources when you need to research where you spend your money. The Better Business Bureau (BBB) allows you to look up reviews, find resolved and unresolved claims against a.
If your first attempt at resolving the problem does not lead to a successful result, you should document your problem in writing. This will serve two purposes. It will give the vendor another opportunity to satisfy your concerns before the problem becomes bigger. It will also give you some documentation of the problem, which you will be able to use when you file your online complaint with the BBB.![How to report to bbb How to report to bbb](https://i.imgur.com/Z5vqv.png)
- In your written letter, you should clearly identify the problem and the resolution that you would like. For example, you might say, “I am writing because the Acme Widgets that I bought do not glow in the dark, as the advertising claims. I would like to return them for a full refund.”
- Summarize your prior efforts to resolve the problem. You should provide the dates and locations of any contacts you made with anyone from the company. For example, you might say, “On October 1, 2016, I returned to the Acme store in Anytown, USA, and I spoke with the manager, Mr. Smith. I asked to return the widgets, but he told me he would not refund my money.”